Refund policy
Shop risk-free with our signature commitments to your satisfaction:
- 💰 7-Day Money-Back Guarantee Return your items within 7 days for a full refund—no fuss, no questions.
- 📦 Delivery Guarantee If courier tracking indicates a lost parcel, we’ve got you covered.
- 👚 Brand-New Product Assurance Every Amour Lingerie piece is delivered brand new. Always. (Investigative returns are responsibly disposed to uphold hygiene standards.)
💌 Need a Refund or Exchange?
To request a refund, simply email our Customer Care team with: 🧾 Your order invoice 📄 Proof of purchase 📷 Photos of the defect or delivery issue
📬 We aim to respond to all emails within 3 working days.
🔄 Exchange Instead?
Prefer to exchange your item? No problem.
- Just email us to request a 1-to-1 swap
- Item must be of the same value if original is out-of-stock
- Enjoy free exchange shipping—our treat
🕒 Timeline & Processing
⏳ Allow 5–7 working days for refund or exchange processing once your return arrives. 💳 Refunds are made via your original payment method.
📬 Late or Missing Refunds?
If your refund hasn’t shown up: ✅ Check with your bank or card provider 📨 Look in your spam or junk email ⏱ Most banks take 5–7 working days to officially post refunds.
🏷️ Sales Item Refunds
Most sale items are refundable, unless stated otherwise in the product description or promo.
🚚 Returning Items?
- Return shipping may incur a fee (deducted from your refund)
- We recommend using a tracked service for safety
- International returns: shipping is borne by the customer
- We do not refund return shipping costs