Exchanges, Refunds & Policies

💰 Refunds (if applicable)

Once we receive and inspect your returned item:

📩 You’ll be notified about the status of your return and the next steps.

💳 Approved refunds will be issued to your original method of payment.

⏱️ Please allow a few working days for your bank or payment provider to process the refund.

 

🔄 Exchange Preferred

Prefer an exchange over a refund? We’ve got you. 💌 Simply email us with your request for a 1-to-1 exchange.

🛍️ If your original item is out of stock, you may select an alternative of equal value.

🚚 No shipping fees will be charged for exchange deliveries.

 

💸 Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please:

✅ Check with your bank or credit card provider Based on your original payment method, there may be a delay in posting.

📬 Check your email’s spam/junk folder Sometimes refund confirmations may be misdirected.

⏳ Allow 5–7 working days Refunds typically take 5–7 business days depending on your bank’s internal processing policies.

💁♀️ Still waiting? We’re here to help If your refund hasn’t arrived after these steps, please contact our Customer Care team. We'll be happy to assist—though this is rarely necessary.

🏷️ Sales Item Refund (if applicable)

Most sale items are eligible for a refund unless otherwise clearly stated at the time of purchase.

📝 Please refer to the individual product description or promotion details for any non-refundable exclusions.

💡 If in doubt, feel free to reach out to our Customer Care team before placing your order.

📦 Shipping of Returned Items (if applicable)

🔁 Return Shipping Costs

• Return shipping fees may apply depending on the situation
• All return shipping charges are non-refundable
• These fees will be deducted from your refund if applicable
• 🌍 Overseas returns must bear their own shipping costs

🧾 Return Tracking We recommend using tracked shipping to ensure your parcel is traceable during transit

⏳ Exchange Timeline Please allow 5–7 working days for the exchange process after we’ve received your returned item

✉️ How to Reach Us

To assist you swiftly, please email our Customer Care team with: 📄 Your order invoice 🧾 Proof of purchase 📷 Clear photos of the product issue (e.g. defects or wrong item delivered)

🕒 We aim to reply within 3-5 working days.

🚚 Delivery Advisory

📆 Refer to the published delivery estimate for your item ⚠️ Delays may occur due to customs clearance (especially for international shipments) or during seasonal peaks

 

🔁 What Happens to Returned Items?

At Amour Lingerie, we uphold our unwavering 👗 Brand New Product Guarantee Every item you receive is 100% brand new—always.

🌱 Our Sustainability Promise We proudly advocate for the Earth by embracing Reduce, Reuse & Recycle principles across our operations.

🧺 Returns with Purpose For returned intimate items sent back for inspection: ✔️ They are professionally laundered ♻️ Then donated to charities or responsibly recycled through approved programs