Shopping Terms & Info

🎀 Welcome to Amour La Façon 📍 Singapore’s home-grown lingerie destination

✨ Allure with Attitude. Style that Speaks You.

👠 Thank you for choosing us. You’re now one step closer to confidence, empowerment, and beautifully yourself.

📝 Before placing your order, we recommend reviewing our Terms & Conditions – your purchase confirms your agreement.

  

💵 Price Transparency & Secure Payments

At Amour La Façon, we strive to present all product details and pricing as accurately as possible. In the rare event of a pricing error, we’ll notify you promptly with the option to either reconfirm your order with the updated details or receive a full refund.

Currency & Additional Charges

• All prices displayed are in Singapore Dollars (SGD).
• Delivery fees, if applicable, will be clearly shown and included at checkout.
• For international orders, customers are responsible for any customs duties, import taxes, or local fees based on their country’s regulations. These are not included in our prices.

🔐 Secure Payments

Your security matters to us. We work exclusively with reliable, 🧬encrypted payment providers to protect your transaction.

• Your card is charged only after your 🧾Order Confirmation is issued.
• All payments are subject to authorization and verification by your card issuer.
• We are not liable for delays or non-delivery resulting from a declined transaction.

  

🖼️ Product Imagery & Intellectual Property

We strive to ensure that all product images displayed on our website closely reflect the actual items. However, slight variations may occur due to photography lighting, screen resolution, or individual display settings.

All visuals, text, layout, and content on this site—including its design and arrangement—are the intellectual property of Amour La Façon. These materials may not be copied, reproduced, altered, or republished in any form without our prior written permission.

You’re welcome to use the content strictly for personal reference when browsing or shopping with us. Any unauthorized use may result in legal action under applicable civil or criminal laws.

 

🚚 Shipping & Delivery Policy

At Amour La Façon, we deliver with care—partnering with reliable global couriers like DHL, FedEx, and other trusted providers. All 🚚shipments include tracking capabilities, giving you peace of mind from checkout to doorstep.

🇸🇬 Local Delivery (Singapore) For ex-stock items, deliveries typically arrive within 5–7 working days, as outlined on individual product pages.

🌍 International Delivery For overseas orders, please allow an additional 1–2 weeks, particularly during festive or high-volume seasons.

⏳ Experiencing a Delay? If we’re unable to meet the estimated delivery window, you may choose to receive either: ✔ A full refund via your original payment method ✔ Or a credit refund in the form of cash reward points

 

 

📦 Upon Delivery

You may be asked to sign for your parcel upon receipt. If your item arrives damaged or faulty, please contact our customer service team immediately so we can arrange a replacement.

🌍 Delivery Limitations

Some addresses—such as 🚫 restricted zones, offshore islands, or secure compounds—may not be serviceable. If this occurs, we’ll 📞 contact you promptly to arrange an alternative delivery address. Please allow for potential ⏳delays in such cases.

🎁 Packaging & Special Requests

All orders are shipped in Amour-branded packaging, with sustainability options. Prefer something discreet? Let us know at 🛒checkout or via email, and we’ll do our best to accommodate any reasonable, legal, and legitimate requests.

Additional fees may apply for gift wrapping, special requests, or international deliveries.

🚚 Missed or Refused Deliveries

If a delivery is delayed or refused without valid reason, we reserve the right to:

• Charge for storage or re-delivery
• Cancel the order and issue a partial refund, deducting logistical/admin fees If costs exceed the original order value, you may be required to top up the difference.

📦 Lost Parcels

In the rare event your parcel goes missing despite tracking, we’ve got you covered. You may choose: ✔ A replacement item ✔ A full store credit refund ✔ Or a similar value product of your choice—absolutely FREE

Your satisfaction is our priority. That’s the Amour promise.

✏️ Order Adjustments & Cancellations

Mistaken Order? No stress. Contact us as soon as possible with your order number (found in your confirmation email), and we’ll do our best to accommodate changes. Please note: edits may be limited based on shipping timelines.

Order Refusals We reserve the right to edit, withdraw, or cancel any product or order at our discretion—including post-confirmation—due to exceptional circumstances. If this occurs, you’ll be notified and issued a full refund. Amour is not liable for edits, removals, or refusals related to such matters.

Change of Mind? To cancel your order, email our customer service team with your contact details. We don’t charge cancellation fees—but delivery charges may still apply if your order has been processed.

🛍️ Amour Rewards: Designed to Love You Back

💖 How It Works

1. Create an Account (18+ only)
2. Shop Your Favorites
3. Earn Points Instantly
4. Redeem Rewards or E-Vouchers at Checkout
5. Refer Friends – Earn Even More

🎁 Why You’ll Love It

✔ No expiry date on points ✔ Easy tracking via the Earn Rewards tab ✔ Instant access to exclusive perks ✔ Combine with your personal wishlist

🚨 Important Notes

• One-time promotional vouchers may not stack with other deals
• Amour reserves the right to suspend accounts for fraudulent activity
• Lost or stolen points are not recoverable
• Program subject to updates in line with Singapore’s legal framework

📲 Join Now & Start Earning

Because every indulgence should come with a little something extra. Tap “Earn Rewards” at on the side of the page to begin. 🎁

⚖️ Legal Bits That Matter

🛑 Disclaimer of Liability

We do our best to keep everything accurate, but sometimes lighting, screens, or even tiny details may vary. While we strive for perfection, Amour La Façon makes no guarantees about the exactness of product images or content. We are not liable for any loss or inconvenience caused by content discrepancies.

🛡️ Indemnity Clause

By shopping with us, you're agreeing to hold Amour La Façon harmless from any third-party claims, legal costs, or liabilities that may result from your use of our site or violation of our terms. In simple words: if you play fair, we will too.

 

💬 We Value Your Voice

We love hearing from you! After your purchase, you’ll receive a review link via email—sharing your real-life experience helps future customers make confident choices.

You’re also welcome to leave a review on our Amour Facebook page, where your kind words continue to inspire our community.

🤝 Always Here to Help

Have feedback, a suggestion, or a special request? Our team is just a message away. We’ll do our best to fulfill every reasonable and lawful request within our capacity—because your satisfaction means everything to us.

Please allow a little extra time if the matter involves a product manufacturer. If you haven’t heard from us after 5 working days, kindly reach out again via email or through our online contact form—we’ll be happy to assist.

 

🚫 Responsible Use Policy

To ensure a safe and respectful experience for everyone, all users of the Amour La Façon website are expected to engage responsibly. By using this site, you agree not to:

• Engage in or encourage unlawful activity
• Upload, share, or distribute harmful software, viruses, or malicious content
• Post materials that are offensive, obscene, or breach confidentiality
• Attempt to damage, disrupt, or hack any part of the website or its functionality
• Infringe upon intellectual property or proprietary rights
• Send unsolicited promotions or advertising
• Misrepresent or share inappropriate imagery with malicious intent

As a legitimate online lingerie boutique, Amour La Façon does not tolerate any misuse that could harm our community or reputation.

Violations may constitute an offense under the Computer Misuse and Cybersecurity Act 2013, and in such cases, we reserve the right to take legal action and report breaches to the appropriate authorities.